# HeroStack Web — Terms of Service

**Version 2026-08-28. Effective 28 August 2026.**

These are the terms on which HeroStack Web is provided to you. They are the
agreement between you and us: what you are buying, what it costs, how it renews,
how to stop it, what you may and may not do with the service, what happens to the
things you make in it, and what we are and are not responsible for. You agree to
them when you create an account.

**"We", "us" and "our" mean Bower Family Electric LLC, trading as HeroStack, 7417
Grover Street, Omaha, Nebraska 68124, United States** — the company that operates
HeroStack Web and the party you are agreeing with here. **"You"** means the person
holding the account. Subscriptions are sold by **Paddle.com Market Ltd** as our
authorised reseller and merchant of record; section 3 sets out what that means for
your purchase.

Write to **support@hero-stack.com** about anything in these terms, or
**privacy@hero-stack.com** about your personal data.

### What is here, and what is elsewhere

This document is the whole of the agreement between us, with two exceptions that
live in the [licensing and privacy document](/legal) because they are notices
rather than terms you negotiate:

- **The privacy policy** — what we collect, why, who else sees it, and what you can
  ask us to do about it — is [Part VI](/legal#part-vi-privacy-policy). It is
  incorporated into these terms by this reference.
- **The Open Game Content declarations and the full text of the Open Game License
  v1.0a** are Parts II to V. Section 14 below explains how they bear on you.

References below to "Part" followed by a Roman numeral mean the Parts of that
document.

---

## 1. What HeroStack Web is

HeroStack Web is a hosted web application for building and managing characters for
tabletop roleplaying, using the d20 fantasy roleplaying rules published as Open
Game Content. It performs the rules calculations for a character sheet, provides a
searchable rules reference, and lets you author your own content with the same
editors the built-in content uses.

It runs in a browser. There is nothing to install, and no separate copy of the
software is delivered to you — what a subscription buys is access to the service we
run, for as long as that access lasts.

## 2. Your account

You need an account to use the app, and a confirmed email address to subscribe.

- **One account per person.** An account is for the individual who holds it.
- **Your email address must be one you control**, because it is how we send you
  everything that matters — the notices before we charge you in section 6, password
  resets, and anything we have to tell you about your subscription or these terms.
- **Keep your password to yourself.** You are responsible for what is done through
  your account. If you think someone else has got into it, tell us at
  **support@hero-stack.com** and change your password; there is a *sign out
  everywhere* control on the Account page.
- **You must be at least 13 years old** to hold an account, or older where the law
  where you live sets a higher age for agreeing to terms like these or for
  consenting to the processing of your personal data. If you are under the age of
  majority where you live, you may hold an account only with the agreement of a
  parent or guardian, who is then responsible for it with you.

You can close your account at any time — see Part VI section 7 for how, while that
remains a manual request.

## 3. Who you are buying from

**Paddle.com Market Ltd** is the merchant of record. Paddle is the seller on your
receipt, takes the payment, and collects and remits any sales tax or VAT. Their
[Buyer Terms](https://www.paddle.com/legal/buyer-terms) apply to the transaction
itself, alongside these terms.

Bower Family Electric LLC, trading as HeroStack, provides the service.

That split matters for one thing in particular, so it is worth stating here rather
than leaving to be worked out: **your statutory rights as a purchaser run against
Paddle, not against us**, because Paddle is who you bought from. The clearest
example is the 14-day right of withdrawal, which is covered in section 10.

Your card details are entered on Paddle's own checkout. HeroStack never sees them
and never stores them.

## 4. What is sold, and what it costs

One subscription to the HeroStack web application, at **US$20 per year**, plus any
sales tax or VAT applicable where you are. Tax is added at checkout and shown
before you pay; the $20 is the price before tax.

The subscription covers use of the hosted web application described in section 1.
It grants no rights in the Open Game Content beyond what the OGL already gives
everyone — see section 14.

Access may also be granted by an **access code** rather than bought — see section 5.
A code and a subscription are independent: neither depends on the other, and
neither is affected if the other ends.

### 4a. The free trial

New accounts may start a **7-day free trial**.

- **A payment method is required to begin.** It is entered on Paddle's checkout,
  not on ours, and HeroStack never sees or stores it.
- **Nothing is charged during the trial.**
- **The trial converts automatically.** When the 7 days end, the subscription
  begins and the first payment of $20 plus tax is taken, unless you cancel first.
- **You can cancel at any point during the trial** from the **Account page**, at no
  charge and in one click. Cancelling during the trial stops the subscription
  before it ever starts, and you keep the rest of the seven days.
- **The trial is what we offer in place of a refund entitlement of our own.** It
  exists so that the decision about whether to pay is made before any money moves, and
  letting it convert is how you elect to buy — see section 9. It does not displace
  Paddle's own ability to refund you, or any statutory right you hold; sections 9.8
  and 10 cover both.
- **One trial per account.** An account that has had a free trial does not get
  another one by cancelling and subscribing again.
- **Two features are not included in the trial:** *Print / Export* (printing a
  character sheet or saving one as a PDF) and *Go Mythic* (mythic paths, tiers and
  path abilities). Everything else — the builder, the rules database, saved
  characters and your own homebrew content — is included from the first day.
  Subscribing unlocks both immediately.

## 5. Access codes

An access code is a voucher we issue that grants access without a payment method.
There are two kinds:

- **One-year codes** grant twelve months of access from the moment they are
  redeemed. Redeeming a second one-year code extends the access you already have
  rather than replacing it.
- **Lifetime codes** grant access with no expiry.

Both give the full product, including Print / Export and Go Mythic. Neither requires
a card, neither starts a trial, and neither creates a subscription — so there is
nothing to cancel and nothing that renews. When a one-year code runs out, access
simply ends; you can then subscribe or redeem another code.

Other terms that apply to codes:

- **A code has no cash value** and cannot be exchanged, refunded, or credited
  against a subscription.
- **A code is redeemed against one account** and cannot be moved to another
  afterwards. Redeeming a code you were not given is not something we can undo.
- **Each code has a limit on how many accounts may redeem it**, and some have a date
  after which they can no longer be redeemed. Both are set when the code is issued.
  A code's own expiry date is separate from the access it grants: if a code stops
  being redeemable on 31 December, a year redeemed on 30 December still runs its
  full twelve months.
- **We may withdraw an unredeemed code** — for example one that was published
  somewhere it should not have been. Withdrawing a code never removes access from
  anyone who already redeemed it.
- **Redeeming a code does not cancel a subscription.** If you have both, the
  subscription keeps billing until you cancel it; the app will tell you when this is
  the case.

## 6. Renewal, and the notice you get before it

The subscription renews yearly at the then-current price until cancelled, and each
renewal is charged to the payment method on file.

**You will always be told before money is taken.** We send three emails, to every
subscriber, wherever in the world you are:

| When | What it says |
| --- | --- |
| **3 days before your free trial ends** | That the trial is ending, the date, and that your first payment follows unless you cancel |
| **About 6 months before a renewal** | A routine half-way note: what you are subscribed to and when it next renews. Nothing is due |
| **40 days before each renewal** | That the renewal is coming, the date, the amount, and how to cancel |

Each of them names the service, the price and billing frequency, and how to cancel,
and each links straight to your Account page.

Two things worth saying about that schedule, because both are deliberate:

- **It is set to the strictest rule we could find, not the one that applies to you.**
  New York requires 15 to 45 days' notice before an annual renewal; France requires
  between one and three months; California requires an annual reminder naming the
  price and the way to cancel; the United Kingdom will shortly require two reminders
  a year. Forty days satisfies all of them at once, and everyone gets it — not only
  subscribers who happen to live somewhere that compels it.
- **Paddle also sends its own reminders, and we do not rely on them.** Paddle mails
  customers in certain jurisdictions 7 or 30 days ahead; the timing is theirs, not
  ours, and it does not cover everyone. It also sends no reminder at all before a
  free trial of seven days or less converts — which is exactly the trial we sell. If
  you are in a jurisdiction Paddle covers you may receive both their notice and
  ours. We would rather tell you twice than not at all.

These are transactional notices rather than marketing, so there is no unsubscribe:
they stop when your subscription does. If one does not arrive, please tell us —
**support@hero-stack.com** — because a missing one is a fault we want to know about.

## 7. Cancelling

**Cancel at any time, from the Account page, in one click.** There is a *Cancel
subscription* button on it. You do not have to write in, telephone anyone, or go
looking for the control in someone else's portal, and you never need to give a
reason.

What cancelling does:

- **It stops the next renewal.** No further payment is taken.
- **It does not end your access today.** Access continues to the end of the period
  you have already paid for, and the app will tell you the exact date.
- **It does not refund the period you are in.** See section 9.
- **During the free trial it is free and total.** Cancelling before the trial ends
  means nothing is ever charged, and you keep the remainder of the seven days.

Changed your mind? You can subscribe again at any time from the same page, and your
characters will be exactly where you left them.

Your saved characters and custom content are **not deleted** when a subscription
ends. They remain on the account and become reachable again if you subscribe again.
See Part VI for how long data is kept.

The card on file is changed through **Manage billing**, also on the Account page,
which opens Paddle's own customer portal. Cancelling can also be done from there if
you prefer; the two do the same thing, because both ask Paddle.

### 7a. Pausing

Paddle's customer portal — reached from **Manage billing** on the Account page —
can pause a subscription as well as cancel it. It is worth knowing what that does
here, because it is not the same as cancelling and it is not what most people
expect.

**While a subscription is paused, no further payment is taken, and your access
continues to the end of the period you have already paid for** — the same as
cancelling, and for the same reason: you bought a year, and pausing partway
through it does not give any of that year back. When the paid period runs out,
access ends until you resume.

**Resuming, from the same portal, starts the subscription billing again.** You can
also cancel a paused subscription outright; that does not shorten the paid period
either.

**Your characters and custom content are not deleted while a subscription is
paused**, exactly as they are not when one ends. They are waiting when you return.

If you are choosing between the two: **cancelling is usually what people mean.** It
stops the renewal, keeps your access to the end of the period you paid for, and
needs nothing further from you. Pausing keeps that same access, but leaves a
subscription that has to be resumed or cancelled by hand later.

## 8. If a payment fails

Paddle retries a failed renewal over a number of days, and your access continues
while it does. You will see a notice on the Account page asking you to update your
card. If every retry fails the subscription is cancelled and access ends.

## 9. Refunds

**HeroStack does not itself refund fees paid for a subscription. The 7-day free
trial is the opportunity to decline, and it is what we provide in place of a refund
entitlement of our own.**

This is HeroStack's own refund policy, adopted by Bower Family Electric LLC as the
provider of the service. It is not imposed by, inherited from, or administered on
our behalf by any payment processor. The reasoning is stated plainly so that it can
be judged rather than merely accepted: this is a $20 product from a one-person
company, and every account is given a full week of the complete working software,
with no payment taken, before it is asked for anything. The decision whether to pay
is meant to be made during that week, with the product in front of the person
deciding, rather than afterwards by way of a refund request.

**Two things stand outside this policy, and neither is ours to withhold.** Paddle,
not us, is who you bought from, and Paddle can refund you on its own initiative —
clause 9.8. Some jurisdictions confer rights that no agreement may exclude — clause
9.7, and section 10 for the most important of them. This section is written to be
read together with those, and where they apply, they win. Every clause below is
subject to them whether or not it says so again.

**9.1 Fees are earned when charged.** Each subscription fee is earned in full at the
moment the charge is made, and — subject to clauses 9.7 and 9.8 — we do not return
it thereafter. We offer no refund, credit, rebate, offset or exchange of a fee, in
whole or in part, pro rata or otherwise, and none by reference to how much of the
paid term remains, how much of the service was used, or whether it was used at all.

**9.2 The trial is the opt-out we provide.** Every new account is offered a 7-day
free trial of the working service. No payment method is charged during it, and the
subscription may be cancelled at any point within it, from the Account page, in one
click, at no cost and without giving a reason. By permitting the trial to run to its
end and convert, the subscriber elects to purchase. The subscriber acknowledges and
agrees that the free trial is offered in lieu of any refund entitlement granted by
us, and that it constitutes the opportunity to examine the service before payment.
It is the only route to declining that this section provides; it is not the only
route that exists, because clauses 9.7 and 9.8 are not ours to close off.

**9.3 Cancellation operates prospectively only.** Cancellation stops the next
renewal. It does not return, reduce or apportion a fee already charged. A term
already begun is not refunded, in whole or in part, and the fee for it remains
payable and retained notwithstanding cancellation.

**9.4 Access is not curtailed either.** Access continues to the end of the term
already paid for. Clause 9.3 and this clause are two halves of a single policy, and
this half is not a concession: a service that retained the fee *and* cut the access
short would simply be a service not delivered.

**9.5 The one refund we give of our own accord — discontinuation at our election.**
The single circumstance in which we volunteer a refund is set out in section 20: if
Bower Family Electric LLC elects to discontinue HeroStack, the unused portion of any
term already paid for is refunded, calculated from the date access ends. That
exception exists because the decision is ours rather than the subscriber's. It does
not extend to discontinuation for reasons outside our control, which section 20
addresses separately. Apart from it, this section applies uniformly — to a subscriber
who cancels, to one who simply stops using the service, and to one whose account is
ended by us under section 17.

It is the only refund *we* initiate. It is not the only refund you can receive: see
clauses 9.7 and 9.8, which describe refunds that do not depend on our decision at
all.

**9.6 A charge made in error is not a refund.** Where a fee was never owed — a charge
taken after cancellation, a duplicate charge for the same term, or a charge against
an account that never had access — returning it is the correction of an error and is
not a refund within the meaning of this section. Nothing in this section limits our
obligation to correct such a charge. Write to **support@hero-stack.com** and it will
be put right.

**9.7 Mandatory consumer rights are unaffected.** This section is subject to any
right that the law of the subscriber's jurisdiction confers and does not permit to be
excluded or limited by agreement. Where such a right applies it takes precedence over
this section, and nothing in this document is to be read as waiving it, discouraging
its exercise, or as a representation that it does not exist. Several jurisdictions,
the United Kingdom and the European Union among them, confer such rights over digital
subscriptions. The most significant of them, the 14-day right of withdrawal, has its
own section: see **section 10**.

**9.8 Paddle can refund you without asking us, and we do not stand in the way.**
Paddle is the merchant of record — the seller on your receipt, and the party that
took your money. Under the agreement between Paddle and us, **Paddle may refund a
transaction at its own discretion, within 14 days of the charge, without our
agreement and without our being able to refuse.** That is a real avenue, it is
independent of everything above, and it exists for every subscriber wherever they
live, not only for those holding a statutory right under section 10.

Three things follow, and they are stated here so that nobody has to discover them:

- **Where to ask.** Paddle, through the buyer portal or their support channel. Their
  [Refund Policy](https://www.paddle.com/legal/refund-policy) is the authoritative
  statement of what they will do. You can also write to **support@hero-stack.com**
  and we will point you at it.
- **What we will not do.** We will not tell you that no refund is possible, discourage
  you from asking Paddle, or represent this section as a bar on their discretion. It
  is not one, and this clause exists so that section 9 cannot be read as claiming
  otherwise.
- **What section 9 actually is.** It is a statement of what *we* do — which is not to
  refund, for the reasons given at the top of this section — and not a description of
  every way you might get your money back. Those are different things, and conflating
  them would be a misdescription of your rights rather than a strict policy.

## 10. The 14-day right of withdrawal (UK, EU and EEA)

If you are a consumer in the United Kingdom, the European Union or the EEA, you have
a statutory right to withdraw from a purchase within 14 days. Section 9 does not
touch it and could not: **the right runs against Paddle, who sold to you**, and it is
set out in their [Buyer Terms](https://www.paddle.com/legal/buyer-terms).

This section is an exception carved out of section 9 by law. It is not the source of
section 9, and nothing in it should be read as making our refund policy Paddle's to
set. The policy in section 9 is ours; what follows here is the statutory right that
overrides it for the people who hold it.

What Paddle's terms say, in summary — theirs are the authoritative version:

- You may withdraw **for any reason within 14 days** of the transaction and receive a
  full refund of what you paid.
- That right does **not** survive you starting to use the product in those 14 days,
  where you agreed at checkout that it be made available to you immediately. Paddle's
  wording is that the right applies unless you *"started downloading, streaming, using
  or benefiting from the Product"* having so agreed.
- Paddle captures that agreement during checkout. It is not something HeroStack asks
  you for, and a checkbox on our pages could not give it, because we are not the
  seller.
- **A free trial opens the window again when it ends.** Paddle's wording is that
  *"if a Subscription includes a free trial period, then, as soon as that free trial
  period ends, you will again have a period of 14 calendar days to exercise your
  right to withdraw."* This subscription always includes a 7-day trial, so this
  always applies to it: the 14 days run from the day the trial converts and the first
  charge is taken, not from the day you signed up.
- **In the UK, an annual subscription opens it again at every renewal.** Paddle's
  wording is that a UK buyer with an annual subscription has *"a new period of 14
  calendar days to exercise your right to withdraw starting the day the Subscription
  auto-renews."* This subscription is annual, so a UK subscriber gets a fresh window
  each year, not only in the first one.
- **Shorter windows apply in a few countries** — Paddle lists 7 days for Canada,
  Brazil, South Korea and China, and 5 days for Singapore. Their Refund Policy is the
  current list; ours would only go stale.

**In practice, for this product:** the carve-out for having started to use the product
is a real one and it will often apply, because HeroStack is available the moment a
subscription starts. But **whether it applies to you is Paddle's call, not ours, and
not a foregone conclusion** — they reopen the window after a trial converts, they
reopen it annually for UK subscribers, and clause 9.8 lets them refund at their
discretion in any case. So do not read the carve-out as a reason not to ask.

What we will say about our own position is this, and it is an explanation rather than
an argument against your rights: no payment is taken for the first 7 days, so by the
time you are charged at all you have already had a week of the complete product to
decide with. The withdrawal right protects people who bought something unseen. We have
tried to build a product nobody buys unseen — which is a reason we think few people
will need the right, not a reason they do not have it.

**If you believe you are entitled to withdraw, ask Paddle** — they are the seller and
they process it. You can also write to **support@hero-stack.com** and we will point
you at the right place rather than leaving you to find it.

## 11. Price changes

If the price changes, the new price applies from your next renewal, and account
holders will be told by email before it takes effect. A price change is never applied
to a period already paid for.

## 12. Your licence to use HeroStack

While you have access — by subscription or by access code — we grant you a
**personal, non-exclusive, non-transferable, revocable licence to use the HeroStack
web application** for your own use, including use in the games you play and run.
That licence lasts as long as your access does and no longer.

The software itself — the engine, the interface, the artwork, and the specific
organisation and presentation of the data — remains ours. Part I is the full
statement of that; nothing here grants you rights in it beyond the use described
above.

**What this licence is not about is the Open Game Content.** The rules data in the
app is Open Game Content, and your rights in it come from the Open Game License
v1.0a, which grants them to everybody independently of us. Buying a subscription
adds nothing to those rights and — this is the part that matters — **takes nothing
away from them**. Nothing in this document restricts what the OGL permits you to do
with Open Game Content. See section 14.

## 13. Acceptable use

These are limits on **what you do with the service**. They are not limits on what you
may write, build or store in it — section 15 covers your content, and we do not
police it.

You must not:

- **share your account** or let anyone else use it, or transfer or resell your
  access;
- **resell, sublicense, rent, or provide the service to others** as a service of your
  own;
- **circumvent payment or access controls** — the paywall, the trial limits and its
  excluded features, or the redemption limits on access codes;
- **place an unreasonable load on the service**: automated or bulk requests beyond
  ordinary use of the app, scripted crawling of the rules database, or anything else
  that degrades it for other people;
- **attack or probe the service** — attempt to gain access to accounts, data or
  systems that are not yours, defeat rate limits or other security measures, or test
  the security of the service without our written permission;
- **reverse engineer, decompile or disassemble** the software, except to the extent
  that the law where you live gives you a right to do so that cannot be excluded by
  agreement;
- **use the service unlawfully**, or to do something unlawful to somebody else; or
- **state or imply that you are affiliated with, endorsed by, or speaking for
  HeroStack** when you are not.

One clarification, because these two things are easily confused and we would rather
not be misunderstood about it. The bar on bulk extraction above is about the load it
puts on a small service and about HeroStack's own compilation — the schema, the
category taxonomy and the database organisation, which Part III declares to be our
Product Identity. **It is not a claim over the Open Game Content itself.** That
content is free for anyone to reuse under the OGL, from its own sources, and this
section neither says nor implies otherwise.

## 14. Open Game Content

The rules data in HeroStack is **Open Game Content**, used under the **Open Game
License v1.0a**. The full text of that licence, the declaration of what is and is not
Open Game Content, the Product Identity declaration, and the Section 15 copyright
notices for every source work are Parts II to V of the
[licensing and privacy document](/legal).

Two consequences for you, both of them in your favour:

- **Your OGL rights are untouched by these terms.** Whatever the Open Game License
  permits you to do with Open Game Content, you may do, and nothing in this
  agreement is to be read as limiting it.
- **A subscription is not the source of those rights.** They belong to everybody
  under the OGL whether or not they ever pay us anything. What a subscription buys is
  the software and the service, not the content.

HeroStack makes **no claim of compatibility with, and no affiliation with, any
trademarked game system**. See Part IV.

## 15. Your content

"**Your Content**" means anything you create, upload, or save in HeroStack Web:
characters, custom races, classes, archetypes, feats, traits, spells, items,
companions, notes, names, descriptions, and any other material you author in the app.

### 15.1 You own what you make

**You keep ownership of Your Content.** Nothing in these terms transfers copyright or
any other ownership right to us. It is yours, it stays yours, and you remain free to
use it, publish it, sell it, or license it to anyone else, on any terms you like,
entirely independently of us. These terms grant a licence; they do not take your work
away from you.

### 15.2 The licence you grant us

By saving Your Content in HeroStack Web, you grant us a **worldwide, non-exclusive,
royalty-free licence to use Your Content for two purposes and no others: to operate
this service, and to promote it.**

**Operating the service** covers what running HeroStack Web actually requires:
hosting, storing, caching, backing up, reproducing, transmitting and displaying Your
Content so the app can serve it back to you; reformatting or adapting it where a
technical change demands it — a different screen, a schema migration, a data-format
upgrade; and keeping it secure, diagnosing faults, and restoring it from backup.

**Promoting the service** covers showing what HeroStack can do: screenshots,
recordings, demonstrations, previews, documentation, and store or marketplace
listings that feature HeroStack Web itself. This is permission to show Your Content as
an example of the app in use. **It is not permission to publish Your Content as
content**, and that distinction is the point of this section.

So, stated the other way round — **this licence stops at the edge of the app.** It
does not extend to publishing, distributing, selling, or licensing Your Content for
its own sake, in any product, ours or anyone else's. If we ever want to do that, we
have to come and ask you, per item, and you are free to say no. Section 15.3 spells
this out.

**Sublicensing is limited to our service providers** — the hosting, backup and email
providers named in Part VI — and only so far as they need it to provide those
services to us. We may transfer this licence to a successor if the business is sold or
reorganised, but only on these same terms: a buyer inherits exactly what we had and
not one right more.

**The licence lasts while your content is here.** It is not perpetual and not
irrevocable. Delete the content, or your account, and it ends — see section 15.5,
which sets out the two narrow and practical things that outlast it.

**No payment is owed** for the uses above; they are what providing the service
consists of. We may credit you when we feature something of yours and we will do so on
request where it is practical, but we are not obliged to.

### 15.3 What this licence does not let us do

Because section 15.2 is limited to operating and promoting the app, this licence does
**not** permit us to:

- **publish, distribute, sell or license Your Content as content** — in a community
  library, a bundled or built-in content pack, a supplement, a compilation, a data
  set, or any other product where the content is the thing being offered;
- **license it to anyone else for their own use**, beyond the service providers named
  in section 15.2;
- **use it to train generative AI or machine-learning models**, ours or anyone
  else's;
- state or imply that you endorse, sponsor, or are affiliated with us or with any
  product, beyond the plain fact of your having authored the content; or
- use your name, likeness, or other personal information in marketing beyond what
  Part VI describes.

**Each of those needs your separate, specific permission**, asked for at the time, for
the material in question, and freely refusable. A general agreement to these terms is
not that permission and cannot be read as it.

If we ever build a community library or ship content made by players, it will work by
you choosing to share a particular thing — a control you press, on the item you mean,
that you can change your mind about — and not by a clause you agreed to before the
feature existed.

### 15.4 What you promise us

By saving Your Content in the app, you confirm that:

- it is your own original creation, or you otherwise hold sufficient rights in it to
  grant the licence in section 15.2;
- granting that licence does not breach anyone else's copyright, trademark, or other
  rights, and does not breach any agreement you are under; and
- it is not unlawful, and does not infringe or misappropriate anyone else's
  intellectual property.

This mirrors the representation the Open Game License itself requires at its section
5, and it is the load-bearing promise in these terms: if you paste in material you do
not have the rights to, you are granting us a licence you were never able to grant.
**Do not save material into HeroStack Web that you did not write and are not licensed
to use.**

**What you save here is your responsibility, not ours.** We do not check whether the
material you put into HeroStack Web belongs to someone else, and we do not take
responsibility for it. We do not monitor or review Your Content, and we do not
undertake to do so. If you save copyrighted material that was not yours to use, that
is a matter between you and whoever owns it: you will have granted us a licence under
section 15.2 that was never yours to grant, and the consequences of that are yours and
not ours.

**We do not delete your work.** We will not remove Your Content because we dislike it,
disagree with it, would rather not host it, or want to tidy up. Two things, and only
two things, will make us take something down:

- **A formal claim from the rights holder.** A takedown notice, a cease and desist
  letter, or an equivalent written claim from the owner of the rights or someone
  acting for them, identifying the material and asserting that it infringes.
- **A court order, or a legal obligation we cannot lawfully refuse.**

If either happens we will remove only the material actually complained of, tell you
what was removed and why, and pass you a copy of what we received so that you can
answer it if the claim is wrong. Nothing else you have made is touched, and your
account stays open. Short of one of those two things, we do not delete what you made
unless you ask us to.

### 15.5 Deleting content, and what survives

You can delete Your Content, and you can ask us to delete your account (see Part VI
section 7 for how, while that remains a manual request).

Deleting removes the content from your account and from the running service, and
**ends the licence in section 15.2** for any use after that point. Two things outlast
it, both narrow and both practical rather than legal ambition:

- **Backups**, until they cycle out on their normal schedule. We cannot reach into a
  backup to remove one character, and a backup we could edit would not be a reliable
  backup. They are not used for anything except restoring the service.
- **Promotional material already published** — a screenshot already in a store
  listing, a recording already online. We cannot un-publish those retrospectively, so
  the licence continues for those existing copies only. We will not put Your Content
  into anything **new** after you delete it, and where a piece is easy to swap out and
  you ask us to, we will.

**Your rights over your personal data are not affected by this.** Part VI section 7
stands on its own: a licence over creative work is not a licence over the personal data
described there, and asking us to erase personal data is a separate request that these
terms do not limit.

### 15.6 Your content and the Open Game Content

This one is specific to what HeroStack is, and it constrains **us**, not you.

Most content authored in HeroStack Web is built on top of Open Game Content — the
rules data described in Part II. A custom class, archetype, feat, trait or spell made
in the builder will usually be **Derivative Material** of Open Game Content as the
Open Game License defines that term at its section 1(b).

Section 15.2 keeps us inside the app, so this mostly does not arise day to day. It
arises in two places, and both are ours to get right:

- **Promotional use.** A screenshot or a recording showing Your Content is a display
  of Open Game Content, so the trademark rule in Part IV applies to it exactly as it
  applies to everything else we publish.
- **Anything you later agree to share.** If you give the separate permission section
  15.3 requires, and we publish that material, the Open Game License travels with it:
  we must distribute under OGL v1.0a with a copy of the licence (§10), update the
  section 15 COPYRIGHT NOTICE to name every source in the chain (§6), and clearly
  indicate which portions are Open Game Content (§8).

Your permission is permission from **you**. It cannot and does not give us permission
from the OGL's contributors — no agreement between us and you can. **The OGL position
for the specific material has to be settled before any such use, not after.**

### 15.7 Feedback

If you send us suggestions, ideas, feature requests, or bug reports, we may use them
without restriction and without owing you anything. Feedback is not treated as
confidential and is not covered by section 15.1.

## 16. Availability, and changes to the service

We run HeroStack as reliably as a one-person company reasonably can, but **we do not
promise that the service will be available without interruption**. It will sometimes
be down — for maintenance, for a fault, or because something we depend on has failed.
We do not offer a service level agreement or uptime guarantee, and section 18 sets out
what that means for liability.

We may add, change or remove features as the app develops. Two commitments limit that,
and they are meant to be relied on:

- **We will not remove a feature named on the pricing page during a term you have
  already paid for** without telling you by email first.
- **Your characters remain exportable.** Print / Export exists so that what you have
  built is not trapped here, and we will not remove that ability from a paid account.

## 17. Suspension, and ending an account

**We may suspend or end access** where an account is used in breach of section 13, or
where a payment fails as described in section 8.

Where the breach is one that can be put right, we will tell you what the problem is
and give you a fair chance to fix it before ending anything, unless the breach is
serious enough that waiting would cause real harm — an attack on the service, or
something unlawful.

Three things are true of any suspension or termination under this section:

- **We will tell you what happened and why.** Not a silent lockout.
- **Your content is not deleted.** This section is about *access*. Suspending or
  ending an account does not remove what you made, and nothing in this section is a
  power to delete it — section 15.4 states the only two grounds on which we take
  anything down, and they are not affected by this one.
- **The remainder of a paid period is not refunded.** Section 9 applies here as it
  does everywhere else.

**You can end your account at any time**, for any reason or none — cancel the
subscription from the Account page, and see Part VI section 7 to have the account
itself removed.

## 18. What we do not promise

**The service is provided "as is" and "as available".** To the fullest extent the law
allows, we disclaim all warranties not expressly given in these terms, including the
implied warranties of merchantability, fitness for a particular purpose and
non-infringement.

Two specific things are worth naming, because they are the ones that actually matter
for a product like this:

- **The rules data may contain errors.** It is a compilation drawn from published
  Open Game Content and from the community reference sites named in Part II, and it is
  checked but not guaranteed. It is a convenience, not an authority, and it is not a
  substitute for the published rules. Where the app and the rulebook disagree, the
  rulebook is right and we would like to hear about it at **support@hero-stack.com**.
- **The calculations are a convenience too.** HeroStack works out what the rules say
  should follow from the choices you made. It cannot know your table's rulings, your
  GM's house rules, or the intent behind an ambiguous line. **The table decides, not
  the app.**

Nothing in this section affects rights that the law where you live gives you and does
not allow to be excluded.

## 19. Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury
caused by our negligence, for fraud or fraudulent misrepresentation, or for anything
else that the law does not permit to be limited or excluded. **If you are a consumer,
your mandatory statutory rights come first and this section is subject to them.**

Subject to that:

- **We are not liable for indirect or consequential loss** — lost profits, lost
  opportunity, loss of goodwill, or the cost of substitute services.
- **We are not liable for lost data beyond restoring it from our backups**, which we
  keep and use as Part VI describes. If your characters matter to you, export them;
  that is what Print / Export is for.
- **Our total liability to you**, for everything arising out of or connected with
  these terms or the service, in contract, tort, or otherwise, **is limited to the
  greater of the amount you actually paid us in the twelve months before the claim
  arose, or US$20.**

That cap is low because the price is low, and we would rather say so plainly than
bury it. HeroStack is a $20-a-year product from a one-person company. It is not
insured against consequential loss and it is not sold as though it were.

## 20. If HeroStack closes

This section separates two things that look alike from the outside and are not alike
at all.

**If we choose to close it — you get your money back.** If Bower Family Electric LLC
decides to stop running HeroStack, we will refund the unused portion of any period you
have already paid for, calculated from the date access ends. We will say so by email
first, with enough notice to print or export your characters while the app still
works.

This is the single refund *we* volunteer, and the reason it is here is the reason
there are no others: every other case in section 9 is a decision you made — to cancel,
to stop using it, or to breach the terms. Closing the service is a decision *we* made,
about a year you had already paid for, and it would not be right to keep the money for
it. Refunds that do not depend on our decision — Paddle's own discretion under clause
9.8, and the statutory rights in clauses 9.7 and section 10 — are unaffected by this
section and are not limited by it.

**If it ends for reasons that are not our choice — it does not.** Section 9 applies
unchanged where HeroStack stops running because of something outside our control: the
loss of a hosting provider or of the licensed content the app depends on, a legal
claim or regulatory action, an act of a third party, or the death or incapacity of the
person who runs it. HeroStack is operated by one person through a small LLC, and that
person cannot underwrite events they do not control. This is stated plainly here
rather than left to be discovered, because it is a real limit on what buying a year
from us can promise.

In either case your saved characters and custom content are not deleted while the
service is running, and Part VI governs what happens to them afterwards.

## 21. Changes to these terms

We may change these terms — to reflect a change in the service, or in the law, or
because something here turned out to be unclear.

- **Every version carries a version number and an effective date**, on the face of
  this document. The app records which version you agreed to.
- **Material changes are notified by email**, and you will be asked to agree to the
  new version before you carry on using the app.
- **A change is never applied retrospectively to a term you have already paid for.**
  Price changes work the same way; see section 11.

If you do not agree to a new version, you can cancel — section 7 — and section 9
governs the term you are in.

## 22. Governing law, and where a dispute is heard

These terms and any dispute arising out of them are governed by the laws of the
**State of Nebraska, United States**, without regard to its conflict-of-laws rules,
and the state and federal courts sitting in Douglas County, Nebraska have
jurisdiction.

**If you are a consumer, that does not take anything away from you.** You keep the
protection of the mandatory laws of the country where you live, and where the law of
that country gives you the right to bring proceedings in your local courts, you keep
that right too. Consumers in the European Union may also use the European Commission's
[online dispute resolution platform](https://ec.europa.eu/consumers/odr/).

## 23. The rest

- **If one part of these terms turns out to be unenforceable**, the rest of them
  continue in force, and the unenforceable part is read down as far as necessary to
  make it valid rather than struck out entirely.
- **A delay in enforcing something is not a waiver of it.**
- **You may not transfer your rights under these terms** to anybody else. We may
  transfer ours to a successor if the business is sold or reorganised, on the terms
  described in section 15.2.
- **These terms, together with Part VI and the OGL declarations in Parts II to V, are
  the whole agreement** between you and us about HeroStack Web, and they replace
  anything said before. Paddle's Buyer Terms govern the purchase transaction, as
  section 3 describes.

## 24. Getting in touch

| About | Write to |
| --- | --- |
| Anything in these terms, the service, or a billing problem | **support@hero-stack.com** |
| Your personal data, or a request under Part VI | **privacy@hero-stack.com** |
| A rights holder's claim about content in the app | **support@hero-stack.com** |

Bower Family Electric LLC, trading as HeroStack
7417 Grover Street, Omaha, Nebraska 68124, United States